Along with Zalo, the National Competition Commission issued an administrative penalty decision against TikTok Pte. Ltd, headquartered at 1 Raffles Quay, #26-10, Singapore, with a fine of VND 880 million (about USD 36,000).
TikTok Pte. Ltd committed the following violations:
- Failing to provide consumers with a mechanism to choose whether their personal information can be used for advertising, product promotion, and service marketing.
- Including prohibited clauses in standard transaction terms and conditions, which are not allowed under Vietnamese regulations.
- Misleading consumers by providing incomplete information about transaction content and characteristics between consumers and business entities.
- Failing to establish appropriate procedures, methods, or measures tailored to vulnerable consumer groups to ensure their rights to file complaints, request dispute resolution, and exercise other consumer rights.
The National Competition Commission has required TikTok to cease all violations and proactively review and improve its policies and practices to fully and accurately comply with Vietnam’s consumer protection laws.
